After choosing the LMS for your organization, you expect better “After Sales Services” from your service provider. Some of the clients does not think about it while buying the software services. But you should do a necessary check on after sales services.
Following are the services which should be given by a good LMS provider:
•Managing Account: An LMS should manage your account properly. An account manager should have better understanding with clients so that he can know about their requirements.
•Product Training: You must check whether your service provider offers you the product training to make things easy and understandable. This will help you to clear your doubts regarding the product. Before using the product it is necessary for you to understand the functioning of the product.
•Technical Support: An LMS provider should give technical support to solve the queries of an organization as well as their learners. A technical support executive should be able to resolve all the technical issues.
•Remote Troubleshooting: With the help of remote troubleshooting all the technical problems of an organization and learners can be solved remotely.
•Email and Call Support: Email support is the fastest way to get help when your LMS isn’t working properly. If you face any bug, emails and calls are the fastest way to get in touch with the support team.
As a client you can also request for several new features to be added to your LMS, post your purchase. To conclude we can say that the after sales services should resolve your queries or doubts. This will boost your confidence and help you to leave a positive impact on your learners.